LENOVO SERVICES Premier Support Plus Upgrade - Extended service agreement - parts and labour (for
Prices shown in USD. Taxes, duties and freight are quoted separately. Call 571-485-8682 for volume pricing.
Product Details
Add a little Plus to your IT support service.
How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?
You’re probably asking many similar questions. Here’s one single solution.
Let Premier Support Plus take the strain
We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.
Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.
Premier Support Plus at a glance
Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.
Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.[2]
Services Engagement Manager (SEM)[4]: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.
Proactive and Predictive support[3]: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.
Accidental Damage Protection (ADP)[2]: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.
International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.
Keep your Drive (KYD)[2]: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.
Sealed Battery cover (SBTY)[2]: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.
Unlock innovation, and boost user efficiency with the right support: Premier Support Plus
Product Specifications
| Manufacturer | LENOVO SERVICES |
|---|---|
| Manufacturer Part Number | 5WS1L39047 |
| Brand Name | Lenovo |
| Product Name | Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 3 years on-site warranty) - 5 years - on-site - for ThinkCentre M90, M900, M90a Gen 2, M90a Gen 3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 |
| Mfr. Part Number | 5WS1L39047 |
|---|---|
| GTIN / Barcode | - |
| Product Model | - |
| Product Type | - |
| Packaged Quantity | - |
| Brand | Lenovo |
| Availability | In Stock |
| Price Currency | USD |
| Category | Productivity & Office |
Return Policy
30-Day Returns: Eligible products may be returned within 30 calendar days of delivery.
RMA Required: Customers must obtain a Return Merchandise Authorization (RMA) from NMH Tech, Inc. before returning any product. Unauthorized returns may be refused.
Return Condition: Products must be unused, uninstalled, unaltered, and in resalable condition, with original packaging, accessories, manuals, labels, serial numbers, and documentation.
Restocking Fee: Approved standard returns are subject to a 20% restocking fee.
No Restocking Fee: The fee does not apply to verified defective products, incorrect products shipped by NMH Tech, or material product-description errors attributable to NMH Tech.
Return Shipping: Customers are responsible for return shipping, freight, insurance, and packaging costs unless the return is due to a verified NMH Tech error.
Original Shipping Charges: Original shipping, freight, handling, expedited delivery, and other service charges are generally nonrefundable.
Nonreturnable Products: Software, licenses, subscriptions, digital products, special/custom orders, configured products, clearance/final-sale items, opened consumables, and opened medical or hygiene-sensitive products are generally nonreturnable.
Damaged or Incomplete Returns: Returns that are used, damaged, incomplete, altered, or missing original packaging or accessories may be refused or receive a reduced refund.
Defective Products: Defective products should be reported promptly. Troubleshooting, photographs, serial numbers, or manufacturer information may be required before approval.
Manufacturer Warranty: Certain defective products may be handled directly through the applicable manufacturer or authorized warranty provider.
Refunds: Approved refunds are issued after the returned product is received, inspected, and accepted, generally to the original payment method.
Proof of Purchase: A valid proof of purchase and approved RMA information must accompany all returns.
Terms: This Return Policy should be read together with the NMH Tech, Inc. Terms & Conditions. In case of conflict, the applicable Terms & Conditions will control.
Shipping Details
Standard Shipping: In-stock orders are generally delivered within 5 business days after order acceptance and payment verification.
Flat-Rate Shipping: A $19.99 flat standard shipping charge applies to eligible orders with an order value below $500.00.
Free Shipping: Eligible orders with an order value of $500.00 or more qualify for free standard shipping within the United States, unless otherwise stated.
Order Cutoff: Daily cutoff time is 4:00 PM Eastern Time (ET), Monday through Friday, excluding holidays.
Overnight Shipping: Eligible in-stock Overnight orders placed before 4:00 PM ET generally ship the same business day. Overnight and other expedited shipping charges are separate from standard flat-rate or free-shipping offers.
After Cutoff: Expedited orders received after 4:00 PM ET will generally ship the next business day.
Availability: Shipping times are subject to product availability, payment clearance, order verification, warehouse processing, and carrier availability.
Weekends & Holidays: Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
Special Shipping Charges: Freight, oversized, special-order, hazardous, special-handling, insurance, expedited, or special-delivery charges may apply where applicable and will be disclosed before order completion.
Tracking: Tracking information will be provided when available after shipment.
Backorders: Backordered, special-order, configured, or manufacturer-restricted products may require additional delivery time.
Split Shipments: Products may ship separately from different warehouses or distribution locations.
Carrier Delays: NMH Tech, Inc. is not responsible for carrier, weather, supply-chain, or other delays outside our reasonable control.
Shipping Address: Customers are responsible for providing complete and accurate delivery information. Address correction, redelivery, or refused-delivery charges may apply.
Damage & Shortages: Shipping damage, shortages, missing cartons, or incorrect products should be reported within 5 business days of delivery.
Delivery Dates: Delivery dates are estimates unless specifically guaranteed in writing by NMH Tech, Inc.
Terms: This Shipping Policy should be read together with the NMH Tech, Inc. Terms & Conditions. In case of conflict, the applicable Terms & Conditions or written order confirmation will control.
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