Terms & Conditions
These Terms and Conditions govern access to the website, quotations, sales, orders, services, and transactions offered or processed by NMH Tech, Inc., located at 7911 Fort Hunt Rd, Alexandria, Virginia 22308-1205, referred to in these Terms as “NMH Tech,” “NMH,” “we,” “us,” or “our.”
By accessing our website, creating an account, requesting a quotation, submitting a purchase order, placing an order, accepting delivery, or purchasing products from NMH Tech, the customer agrees to these Terms and Conditions.
1. Company Information
Company: NMH Tech, Inc.
Address: 7911 Fort Hunt Rd, Alexandria, VA 22308-1205
Telephone: 571-485-8682
Email: sales@nmhshop.com
2. Scope of Products and Services
NMH Tech is a reseller and supplier of information technology products, computers, computer hardware, networking equipment, software, office supplies, industrial supplies, medical supplies, and related products and services.
Products may be supplied directly by NMH Tech or fulfilled through authorized manufacturers, distributors, warehouses, or logistics partners.
3. Acceptance of Terms
These Terms apply to all customers, including individuals, businesses, educational institutions, healthcare organizations, nonprofit organizations, government agencies, contractors, and resellers.
A customer placing an order on behalf of a company or organization represents that the customer has authority to bind that company or organization to these Terms.
Electronic acceptance, online checkout, email approval, electronic signatures, payment, purchase-order submission, or acceptance of products constitutes acceptance of these Terms.
4. Product Information
NMH Tech makes reasonable efforts to provide accurate product descriptions, specifications, images, manufacturer part numbers, stock information, and pricing. Product images may be representative and may not show the exact configuration, packaging, accessories, color, or revision supplied.
Manufacturers may modify product specifications, packaging, model numbers, components, country of origin, or features without prior notice. The manufacturer’s current specifications control when differences exist between website information and the product supplied.
Customers are responsible for confirming product compatibility, specifications, intended use, regulatory requirements, and system requirements before placing an order.
5. Pricing and Quotations
All prices are stated in United States dollars unless expressly stated otherwise.
Prices may change without notice due to manufacturer price changes, distributor pricing, availability, tariffs, freight costs, market conditions, currency changes, or pricing errors.
Written quotations are valid for thirty calendar days from the quotation date unless the quotation provides a different validity period. A quotation is not a guarantee of inventory and does not reserve products unless NMH Tech expressly confirms the reservation in writing.
NMH Tech may correct typographical, pricing, calculation, product-description, or inventory errors. If an error affects an order already submitted, NMH Tech may contact the customer for approval of the corrected order or cancel the affected item and issue an applicable refund.
6. Orders and Order Acceptance
Submitting an order or purchase order constitutes an offer to purchase. An automated confirmation only acknowledges receipt and does not constitute final acceptance.
An order is accepted when NMH Tech issues a formal order confirmation, processes the payment, obtains the products for fulfillment, or ships the order.
NMH Tech may decline, limit, hold, or cancel an order because of product availability, pricing errors, payment issues, suspected fraud, export restrictions, manufacturer restrictions, account status, credit considerations, or other legitimate business reasons.
When NMH Tech cancels a prepaid order before shipment, the amount paid for the cancelled products will be refunded to the original payment method.
Any additional or conflicting terms printed on a customer’s purchase order or other document are rejected unless expressly accepted in a written agreement signed by an authorized representative of NMH Tech.
7. Payment Terms
Payment is due according to the checkout page, quotation, invoice, approved credit terms, or written order confirmation issued by NMH Tech.
NMH Tech may require full or partial advance payment before ordering, allocating, configuring, or shipping products.
Orders paid by check, electronic transfer, ACH, or wire transfer may be held until funds have cleared. The customer is responsible for bank fees, returned-payment charges, wire fees, and other costs associated with unsuccessful or reversed payments.
NMH Tech may suspend fulfillment, cancel an order, withhold shipment, or suspend account privileges when payment is declined, reversed, disputed, overdue, or otherwise not received.
8. Credit-Card Processing Fee
A 3% credit-card processing fee will be added to eligible payments made by credit card.
The fee applies only to credit-card transactions and does not apply to debit-card or prepaid-card transactions. The fee will be disclosed before payment is completed and separately identified on the applicable checkout page, quotation, invoice, receipt, or payment request.
The credit-card processing fee will never exceed NMH Tech’s applicable cost of credit-card acceptance or the maximum amount permitted by applicable law and card-network rules. If the permitted amount is less than 3%, the lower permitted amount will apply.
9. Taxes
Prices do not include sales tax, use tax, excise tax, customs charges, duties, assessments, or governmental fees unless expressly stated.
Applicable taxes will be charged based on the products, shipping destination, customer status, and applicable law.
Tax-exempt customers must provide a complete and valid exemption certificate before the order is processed. Tax exemptions will not be applied retroactively unless required by law.
Customers remain responsible for any use tax, duty, assessment, or other governmental charge not collected by NMH Tech.
10. Shipping and Freight Charges
Shipping, handling, insurance, special-delivery, residential-delivery, liftgate, inside-delivery, installation, hazardous-material, and freight charges are not included in product prices unless expressly stated.
Shipping and freight will be charged at the actual applicable cost. Alternatively, the customer may provide its own valid shipping or freight account.
When the customer provides a carrier account, the customer authorizes NMH Tech and its fulfillment partners to charge transportation and related carrier costs directly to that account. The customer is responsible for disputes, adjustments, address-correction fees, reclassification fees, accessorial charges, and other charges assessed by the carrier.
NMH Tech may select the carrier, shipping service, shipping origin, route, and fulfillment location unless the customer’s accepted quotation or order confirmation states otherwise.
NMH Tech may make partial shipments. Each partial shipment may be invoiced separately.
11. Delivery Time
Standard in-stock orders are scheduled for delivery within five business days after order acceptance, receipt of all required information, payment clearance, and completion of any necessary fraud, credit, export, or account verification.
The five-business-day delivery period does not apply to backordered products, special-order products, customized products, configured systems, software requiring manufacturer registration, products with manufacturer lead times, freight shipments requiring appointments, or orders delayed by circumstances beyond NMH Tech’s reasonable control.
Delivery dates are reasonable estimates unless NMH Tech expressly guarantees a date in writing. NMH Tech is not responsible for carrier delays, weather, natural disasters, labor disputes, transportation interruptions, supply-chain disruptions, government actions, incorrect addresses, inaccessible delivery locations, customer unavailability, or other circumstances outside NMH Tech’s reasonable control.
If NMH Tech cannot ship or deliver within a promised period, NMH Tech will provide notice and offer any cancellation, delay-consent, or refund rights required by applicable law.
Business days are Monday through Friday, excluding federal holidays observed in the United States.
12. Delivery Address and Customer Responsibility
The customer must provide a complete and accurate delivery address, recipient name, telephone number, email address, loading-dock information, delivery restrictions, and other information reasonably required to complete delivery.
The customer is responsible for additional charges caused by an incorrect or incomplete address, refused delivery, failed delivery attempt, address correction, reconsignment, redelivery, storage, limited-access location, residential delivery, or customer-requested change.
NMH Tech may require signature confirmation, identification, delivery appointments, or other verification for certain orders.
13. Title and Risk of Loss
Unless applicable law or a signed written agreement provides otherwise, products are shipped FOB shipping point. Title and risk of loss pass to the customer when the products are properly delivered to the carrier at the shipping origin.
When the customer provides its own shipping or freight account, the customer assumes responsibility for the shipment when the products are tendered to the carrier.
The customer must pursue carrier claims for loss or damage when shipment is made using the customer’s carrier account. NMH Tech will provide reasonable supporting documents when available.
Nothing in this section limits rights that cannot legally be waived in a consumer transaction.
14. Inspection, Shortages, and Shipping Damage
The customer must inspect all deliveries promptly.
Visible damage, concealed damage, missing cartons, shortages, incorrect products, or quantity discrepancies must be reported to NMH Tech within five business days after delivery by calling 571-485-8682 or emailing sales@nmhshop.com.
The customer should retain the original packaging, shipping carton, labels, packing materials, photographs, delivery receipt, and damaged products until the claim is resolved.
Visible shipping damage should be noted on the carrier’s delivery receipt before the shipment is accepted. Failure to inspect or report a problem promptly may affect NMH Tech’s ability to obtain a carrier or distributor remedy.
15. Return Period
Eligible products may be returned within thirty calendar days after delivery, subject to these Terms.
The customer must obtain a Return Merchandise Authorization, commonly called an “RMA,” from NMH Tech before returning any product. Unauthorized returns may be refused, returned to the customer, or delayed.
To request an RMA, the customer must contact:
Email: sales@nmhshop.com
Telephone: 571-485-8682
Issuance of an RMA does not guarantee a refund or credit. All returned products are subject to inspection and verification.
16. Return Conditions
To qualify for return, a product must:
Be eligible for return under these Terms;
Be unused, uninstalled, unaltered, and in resalable condition;
Include the original manufacturer packaging;
Include all manuals, accessories, cables, components, licenses, warranty cards, promotional items, and documentation;
Have intact serial numbers, UPC codes, manufacturer labels, security seals, and warranty labels;
Be securely packaged to prevent damage during return transportation; and
Be accompanied by the authorized RMA information and proof of purchase.
NMH Tech may refuse or reduce the refund for products that are incomplete, used, installed, damaged, altered, missing packaging, missing accessories, or otherwise not in resalable condition.
17. Restocking Fee
All approved standard returns are subject to a 20% restocking fee, calculated against the product purchase price before taxes and shipping charges.
The restocking fee does not apply when NMH Tech confirms that the return resulted solely from:
NMH Tech shipping the wrong product;
A verified product defect existing at delivery;
A material product-description error by NMH Tech; or
Another circumstance for which applicable law prohibits the fee.
18. Return Shipping and Refunds
The customer is responsible for return shipping, freight, insurance, packaging, and transportation costs unless the return resulted from a verified NMH Tech shipping error or other circumstance for which NMH Tech accepts responsibility.
Original shipping, freight, handling, insurance, expedited-delivery, installation, and special-service charges are nonrefundable unless required by law or the return resulted from NMH Tech’s verified error.
Products returned without adequate insurance or packaging remain the customer’s responsibility until received and accepted by NMH Tech.
Approved refunds will be issued after the returned products are received, inspected, and accepted. Refunds will normally be made to the original payment method. Processing times imposed by banks, card issuers, payment processors, manufacturers, or distributors are outside NMH Tech’s control.
19. Nonreturnable Products
The following products are final sale and nonreturnable unless defective at delivery, incorrectly supplied by NMH Tech, or otherwise returnable under applicable law:
Opened, activated, registered, downloaded, emailed, or electronically delivered software;
Software licenses, subscriptions, activation keys, support contracts, cloud services, and digital products;
Special-order, custom-order, configured, built-to-order, personalized, engraved, or modified products;
Products identified as nonreturnable, final sale, clearance, discontinued, or manufacturer-restricted;
Opened consumables, batteries, ink, toner, printheads, media, storage media, cleaning products, and maintenance supplies;
Opened medical supplies, sterile products, diagnostic products, personal protective equipment, hygiene products, or products intended for contact with the body;
Products with broken manufacturer seals when the manufacturer or distributor prohibits return;
Products damaged through misuse, accident, improper installation, improper storage, neglect, unauthorized repair, or failure to follow manufacturer instructions;
Products without original serial numbers, labels, packaging, components, or accessories; and
Products purchased more than thirty calendar days before the return request.
20. Defective Products and Manufacturer Warranties
Customers must report products believed to be defective as soon as reasonably possible.
NMH Tech may require troubleshooting, photographs, serial numbers, diagnostic information, manufacturer case numbers, or other information before approving a return or replacement.
Most products are covered, if at all, by the applicable manufacturer’s warranty. Warranty duration, coverage, exclusions, registration requirements, repair procedures, replacement procedures, and technical support are determined by the manufacturer.
NMH Tech may direct the customer to the manufacturer or authorized warranty provider when warranty service is available directly from that party.
A product is not considered defective merely because it is incompatible with the customer’s equipment, software, network, environment, intended application, or preferences when the product otherwise conforms to its stated specifications.
21. Order Changes and Cancellations
Customers should request order changes or cancellations immediately by calling 571-485-8682 or emailing sales@nmhshop.com.
NMH Tech cannot guarantee cancellation after an order has been accepted, submitted to a manufacturer or distributor, configured, allocated, processed, or shipped.
Special-order, custom, configured, licensed, activated, downloaded, and manufacturer-restricted products may not be cancelled after processing begins.
If a cancellation is approved after NMH Tech has incurred nonrecoverable manufacturer, distributor, payment-processing, freight, configuration, or administrative costs, the customer is responsible for those costs to the extent permitted by law.
22. Software, Licenses, and Digital Products
Software and digital products are licensed, not sold, except where the applicable license expressly provides otherwise.
Use of software, cloud services, subscriptions, support services, and digital products is subject to the applicable manufacturer’s or publisher’s license agreement, end-user license agreement, subscription agreement, acceptable-use policy, privacy policy, and service terms.
The customer is responsible for reviewing compatibility, licensing quantities, renewal terms, geographic limitations, user restrictions, and system requirements before ordering.
NMH Tech is not responsible for manufacturer activation failures, service interruptions, software changes, discontinued services, compatibility problems, account suspensions, data loss, cybersecurity incidents, or performance issues controlled by the manufacturer, publisher, or service provider.
23. Medical and Healthcare Products
NMH Tech is a reseller and does not provide medical advice, diagnosis, treatment, clinical recommendations, or professional healthcare services.
Product descriptions and manufacturer materials are provided for general informational purposes and are not a substitute for advice from a qualified healthcare professional.
The customer is responsible for ensuring that medical products are selected, stored, installed, maintained, prescribed, administered, and used by appropriately qualified personnel and in accordance with manufacturer instructions and applicable laws.
Opened sterile, hygiene-sensitive, diagnostic, protective, and patient-contact products are nonreturnable except where required by law or approved because of a verified defect or shipping error.
24. Resale, Export, and Lawful Use
Customers must use, transfer, export, re-export, and resell products in compliance with all applicable United States laws, export-control requirements, sanctions, licensing rules, manufacturer restrictions, and destination-country regulations.
Products may not be sold, transferred, exported, or used for prohibited end users, prohibited destinations, unlawful surveillance, weapons proliferation, terrorism, human-rights abuses, or any unlawful purpose.
NMH Tech may request end-user, end-use, destination, identity, resale, or export documentation and may refuse or cancel transactions that present legal, compliance, fraud, sanctions, or reputational risks.
25. Website Accounts and Security
Customers are responsible for maintaining the confidentiality of account credentials and for all activity conducted through their accounts.
Customers must provide accurate, current, and complete account, billing, payment, exemption, and delivery information.
Suspected unauthorized access or account misuse must be reported immediately to sales@nmhshop.com or 571-485-8682.
NMH Tech may suspend or terminate accounts associated with fraud, misuse, unlawful activity, chargeback abuse, security threats, inaccurate information, or violations of these Terms.
26. Intellectual Property
The website, company name, logos, graphics, layout, text, databases, software, and original content belonging to NMH Tech are protected by applicable intellectual-property laws.
Manufacturer names, trademarks, logos, images, specifications, and product information belong to their respective owners and are used for identification and product-description purposes.
Customers may not copy, reproduce, scrape, republish, modify, distribute, reverse engineer, or commercially exploit website content without prior written authorization.
27. Privacy and Electronic Communications
NMH Tech may collect, process, store, and use customer information as reasonably necessary to process orders, verify payments, prevent fraud, deliver products, provide support, comply with law, and operate its business.
By providing an email address or telephone number, the customer consents to receive transactional communications concerning quotations, accounts, orders, payments, shipping, delivery, returns, support, security, and service notices.
Customers are responsible for ensuring that their contact information remains accurate.
28. Warranty Disclaimer
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NMH TECH PROVIDES PRODUCTS AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT FOR EXPRESS WRITTEN WARRANTIES ISSUED BY NMH TECH.
NMH TECH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SYSTEM INTEGRATION, COMPATIBILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
MANUFACTURER WARRANTIES, WHEN AVAILABLE, ARE PROVIDED BY THE APPLICABLE MANUFACTURER AND NOT BY NMH TECH.
THIS DISCLAIMER DOES NOT EXCLUDE OR LIMIT ANY WARRANTY OR RIGHT THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.
29. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NMH TECH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
THIS EXCLUSION INCLUDES LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE PRODUCTS, LOSS OF CONTRACTS, CYBERSECURITY LOSS, OR REPUTATIONAL DAMAGE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS DISCLOSED.
TO THE FULLEST EXTENT PERMITTED BY LAW, NMH TECH’S TOTAL LIABILITY ARISING FROM A PRODUCT, ORDER, TRANSACTION, OR THESE TERMS WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO NMH TECH FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
These limitations do not apply to liability that cannot legally be excluded or limited, including liability for personal injury caused by conduct for which exclusion is prohibited by applicable law.
30. Indemnification
To the extent permitted by law, the customer agrees to defend, indemnify, and hold harmless NMH Tech and its officers, directors, employees, representatives, suppliers, and service providers from third-party claims, losses, liabilities, penalties, damages, and reasonable expenses arising from:
The customer’s unlawful use, export, resale, installation, modification, or distribution of a product;
The customer’s violation of these Terms or applicable law;
Inaccurate information provided by the customer;
Misuse of the customer’s account;
The customer’s infringement of another party’s rights; or
Use of a product contrary to manufacturer instructions or regulatory requirements.
This section does not require a customer to indemnify NMH Tech for NMH Tech’s own conduct when such indemnification is prohibited by law.
31. Force Majeure
NMH Tech is not liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, transportation interruptions, carrier failures, cyberattacks, utility failures, supplier shortages, semiconductor shortages, manufacturer delays, government actions, embargoes, sanctions, import restrictions, export restrictions, tariffs, or failures of communication or payment systems.
NMH Tech will make commercially reasonable efforts to communicate material delays and provide any remedies required by applicable law.
32. Governing Law and Venue
These Terms and all transactions with NMH Tech are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where federal law applies or applicable consumer law requires otherwise.
Any legal action arising from these Terms or a transaction with NMH Tech must be brought in a state court of competent jurisdiction located in Fairfax County, Virginia, or in the United States District Court for the Eastern District of Virginia, Alexandria Division, unless applicable law requires another venue.
Each party consents to the personal jurisdiction of those courts.
33. Severability
If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain effective.
34. No Waiver
Failure by NMH Tech to enforce any provision or exercise any right does not waive that provision or right.
A waiver is effective only when made in writing by an authorized representative of NMH Tech and applies only to the specific circumstance addressed.
35. Assignment
The customer may not assign or transfer an order, account, agreement, or right under these Terms without NMH Tech’s prior written consent.
NMH Tech may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer to an affiliate or successor.
36. Entire Agreement and Order of Precedence
These Terms, together with the applicable quotation, order confirmation, invoice, accepted written agreement, and applicable manufacturer license terms, constitute the entire agreement concerning the transaction.
When documents conflict, the following order of precedence applies:
A separately negotiated written agreement signed by an authorized representative of NMH Tech;
NMH Tech’s written order confirmation;
NMH Tech’s written quotation;
These Terms and Conditions;
The customer’s purchase order, excluding any additional or conflicting terms not expressly accepted by NMH Tech.
37. Changes to These Terms
NMH Tech may revise these Terms from time to time. Revised Terms apply prospectively from their stated effective date and do not retroactively change an already accepted order unless required by law or agreed by both parties.
Continued website use or placement of a new order after revised Terms become effective constitutes acceptance of the revised Terms.
38. Contact Information
Questions about these Terms, orders, payments, deliveries, returns, or products may be directed to:
NMH Tech, Inc.
7911 Fort Hunt Rd
Alexandria, VA 22308-1205
United States
Telephone: 571-485-8682
Email: sales@nmhshop.com