NMH Tech, Inc. is committed to providing dependable service to our business, government, education, healthcare, institutional, reseller, and other professional customers.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions below.

Return Merchandise Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA) before products are shipped back.

To request an RMA, contact:

Email: sales@nmhshop.com
Phone: 571-485-8682

Please provide:

• Order number or Purchase Order number

• Product part number

• Quantity

• Serial number, when applicable

• Reason for return

Products returned without an authorized RMA may be refused or delayed.

Issuance of an RMA does not automatically guarantee approval of a refund or credit.

Return Conditions

To qualify for return, eligible products must generally:

• Be returned within 30 calendar days of delivery

• Be unused and uninstalled

• Be unaltered and in resalable condition

• Include the original manufacturer packaging

• Include all manuals and documentation

• Include all accessories, cables, components, and promotional items

• Include applicable warranty cards and licensing materials

• Have intact serial numbers, UPC codes, labels, warranty labels, and security seals

• Be securely packaged for return transportation

• Include the applicable RMA information

NMH Tech may refuse or reduce a refund or credit for products that are incomplete, used, installed, damaged, altered, missing packaging, missing accessories, or otherwise not in resalable condition.

Restocking Fee

Approved standard returns are subject to a 20% restocking fee, calculated based on the product purchase price before taxes, shipping, and other charges.

The restocking fee generally does not apply when NMH Tech confirms that the return resulted solely from:

• NMH Tech shipping an incorrect product

• A verified product defect existing at delivery

• A material product-description error by NMH Tech

• Another circumstance where applicable law prohibits the fee

Return Shipping

Customers are responsible for:

• Return shipping

• Freight charges

• Insurance

• Packaging

• Transportation costs

unless the return results from a verified NMH Tech shipping error or another circumstance for which NMH Tech accepts responsibility.

Customers are encouraged to use a trackable and appropriately insured shipping method.

Products remain the Customer's responsibility until received and accepted by NMH Tech or its authorized fulfillment partner.

Original Shipping Charges

Original shipping, freight, handling, insurance, expedited delivery, installation, and special-service charges are generally nonrefundable, except where required by applicable law or where the return resulted from a verified NMH Tech error.

Refund Processing

Approved refunds are generally processed within 5 business days after the returned product has been received, inspected, and accepted by NMH Tech or its authorized fulfillment partner.

Refunds are normally issued to the original payment method.

Additional processing time imposed by banks, credit-card issuers, payment processors, manufacturers, or distributors is outside NMH Tech's control.

Nonreturnable Products

The following products may be final sale and nonreturnable unless defective at delivery, incorrectly supplied by NMH Tech, or otherwise returnable under applicable law:

• Activated, registered, downloaded, or electronically delivered software

• Software licenses and activation keys

• Subscriptions and cloud services

• Support and maintenance contracts

• Special-order products

• Custom-order products

• Configured or built-to-order systems

• Personalized, modified, or engraved products

• Manufacturer-restricted products

• Products specifically identified as nonreturnable or final sale

• Certain clearance or discontinued products

• Opened consumables

• Ink and toner

• Batteries and printheads

• Opened sterile medical products

• Hygiene-sensitive products

• Certain diagnostic products

• Patient-contact products

• Products with broken manufacturer seals where returns are restricted

• Products damaged through misuse, accident, improper installation, improper storage, neglect, alteration, or unauthorized repair

• Products missing original serial numbers, labels, packaging, accessories, or components

Product-specific return restrictions may also be stated on the applicable product page, quotation, order confirmation, or invoice.

Defective Products

Customers should report products believed to be defective as soon as reasonably possible.

NMH Tech may request:

• Photographs

• Serial numbers

• Troubleshooting information

• Diagnostic information

• Manufacturer case numbers

• Other information reasonably necessary to evaluate the claim

Most products are covered, if applicable, by the manufacturer's warranty.

NMH Tech may direct the Customer to the manufacturer or an authorized warranty provider when warranty service is available directly through that party.

Product incompatibility with a Customer's system, equipment, software, network, environment, or intended use does not automatically constitute a product defect.

Shipping Damage, Shortages, and Incorrect Items

Customers should inspect all shipments promptly upon delivery.

Visible damage, concealed damage, shortages, missing cartons, incorrect products, or quantity discrepancies should be reported within 5 business days after delivery.

Please retain:

• Original packaging

• Shipping cartons

• Packing materials

• Carrier labels

• Photographs

• Delivery receipts

• Damaged products

until the claim has been resolved.

Order Cancellations

Customers should request cancellations immediately.

NMH Tech cannot guarantee cancellation after an order has been:

• Accepted

• Allocated

• Submitted to a manufacturer or distributor

• Configured

• Licensed

• Processed

• Shipped

Special-order, custom, configured, licensed, activated, downloaded, and manufacturer-restricted products may be noncancelable once processing begins.

B2B and Institutional Purchases

This Return Policy is intended primarily for purchases by:

• Commercial businesses

• Government agencies

• Educational institutions

• Healthcare organizations

• Nonprofit organizations

• Government contractors

• Resellers

• Other professional and institutional buyers

Certain negotiated contracts, government orders, institutional agreements, manufacturer programs, or approved quotations may contain product-specific return terms that differ from this general policy.

Where a separately executed agreement expressly provides different return terms, the applicable written agreement will control.

Contact Us

For return requests, RMA assistance, defective-product claims, or questions about eligibility:

NMH Tech, Inc.
7911 Fort Hunt Rd
Alexandria, VA 22308-1205
United States

Phone: 571-485-8682
Email: sales@nmhshop.com

B2B Technology. Essential Supplies. Complete Procurement Solutions.

NMH Tech, Inc. provides shipping and fulfillment services for businesses, government agencies, educational institutions, healthcare organizations, nonprofit organizations, government contractors, resellers, and other professional and institutional buyers.

Our goal is to provide accurate delivery information, dependable fulfillment, and flexible shipping options for standard, bulk, freight, and project-based orders.

Standard Delivery

Standard in-stock orders are generally scheduled for delivery within 5 business days after:

• Order acceptance

• Payment clearance

• Receipt of all required customer information

• Completion of any necessary fraud, credit, export, or compliance verification

Business days are Monday through Friday, excluding U.S. federal holidays.

Free Shipping

Free standard shipping is available on eligible U.S. orders over $500.

Free shipping may exclude:

• Freight shipments

• Oversized products

• Heavy products

• Special-order products

• Hazardous materials

• Expedited shipments

• Products requiring liftgate, inside delivery, appointment delivery, or special handling

• Manufacturer-direct shipments with special freight charges

• Other products specifically identified as excluded from free shipping

Shipping eligibility and applicable charges will be displayed during checkout, included in the applicable quotation, or communicated before the order is finalized.

Orders Under $500

Orders that do not qualify for free shipping may be charged the applicable shipping or freight cost based on the shipment requirements.

Shipping charges may depend on:

• Product weight

• Product dimensions

• Delivery location

• Carrier

• Service level

• Warehouse location

• Product type

• Special handling requirements

Customer Shipping Accounts

Approved customers may provide their own valid UPS, FedEx, freight, or other carrier account.

When a customer provides a carrier account, the customer authorizes NMH Tech and its fulfillment partners to use that account for applicable transportation charges.

The customer is responsible for carrier charges, adjustments, address-correction fees, accessorial charges, reclassification fees, and other charges assessed by the carrier.

Shipping Origin and Fulfillment

NMH Tech works with manufacturers, distributors, warehouses, and fulfillment partners throughout the United States.

Products may ship directly from:

• NMH Tech

• Manufacturers

• Distributors

• Authorized warehouses

• Logistics partners

NMH Tech may select the carrier, shipping service, shipping origin, route, warehouse, and fulfillment location unless otherwise agreed in writing.

Multiple and Partial Shipments

Orders containing multiple products may ship from different locations and may arrive in separate deliveries.

NMH Tech may make partial shipments when products are available at different times or fulfillment locations.

Each partial shipment may be invoiced separately where appropriate.

Tracking Information

Tracking information will be provided when available after shipment.

Some manufacturer-direct, freight, or specialized shipments may have different tracking procedures or may require direct coordination with the carrier.

Backorders and Special Orders

The standard 5-business-day delivery estimate may not apply to:

• Backordered products

• Special-order products

• Custom products

• Configured systems

• Built-to-order products

• Software requiring manufacturer registration

• Manufacturer-direct shipments

• Products with extended manufacturer lead times

• Freight shipments requiring delivery appointments

Estimated availability or delivery information will be provided when available.

Freight and Oversized Shipments

Large, heavy, industrial, medical, server, infrastructure, or other oversized products may require freight shipping.

Additional charges may apply for:

• Liftgate service

• Inside delivery

• Residential delivery

• Limited-access delivery

• Appointment delivery

• Hazardous-material handling

• White-glove or specialized delivery

• Storage or redelivery

Customers should provide any special delivery requirements before the order is finalized.

Expedited Shipping

Expedited or overnight shipping may be available for certain in-stock products.

Availability depends on:

• Product location

• Inventory status

• Order processing time

• Carrier availability

• Payment clearance

• Customer verification

Expedited shipping charges are additional unless expressly included in an accepted quotation or written agreement.

Delivery Estimates

Delivery dates and transit times are estimates unless expressly guaranteed in writing by NMH Tech.

NMH Tech is not responsible for delays resulting from circumstances beyond its reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Labor disputes

• Manufacturer delays

• Distributor delays

• Supply-chain interruptions

• Government actions

• Import or export restrictions

• Customer-requested changes

• Incorrect or incomplete delivery information

NMH Tech will make commercially reasonable efforts to communicate material delays when information is available.

Delivery Address and Customer Responsibility

Customers are responsible for providing complete and accurate:

• Shipping address

• Recipient name

• Telephone number

• Email address

• Loading-dock information

• Delivery restrictions

• Receiving hours

• Appointment requirements

• Special delivery instructions

Customers may be responsible for additional charges caused by:

• Incorrect addresses

• Address corrections

• Refused deliveries

• Failed delivery attempts

• Reconsignment

• Redelivery

• Storage

• Limited-access locations

• Customer-requested changes

Signature and Delivery Verification

NMH Tech may require:

• Signature confirmation

• Identification

• Delivery appointments

• Receiving confirmation

• Other reasonable verification

for certain orders based on order value, product type, fraud risk, carrier requirements, or customer instructions.

Shipping Damage and Shortages

Customers should inspect all deliveries promptly.

Visible damage, concealed damage, missing cartons, shortages, incorrect products, or quantity discrepancies should be reported to NMH Tech within 5 business days after delivery.

Please retain:

• Original packaging

• Shipping cartons

• Labels

• Packing materials

• Photographs

• Delivery receipts

• Damaged products

until the claim is resolved.

Visible freight damage should be noted on the carrier's delivery receipt whenever reasonably possible.

Title and Risk of Loss

Unless otherwise agreed in writing or required by applicable law, products are shipped FOB shipping point.

Title and risk of loss generally pass to the customer when products are properly tendered to the carrier at the shipping origin.

When a customer provides its own shipping or freight account, the customer assumes responsibility for the shipment once the products are tendered to the carrier.

Government and Institutional Orders

NMH Tech supports shipping requirements for:

• Federal agencies

• State and local governments

• Educational institutions

• Healthcare organizations

• Government contractors

• Institutional customers

Customers should provide any applicable:

• Purchase Order number

• Contract number

• Required delivery date

• Delivery instructions

• Receiving hours

• Dock requirements

• Appointment requirements

• Special government or institutional shipping requirements

before the order is finalized.

Contact Us

For questions regarding shipping, freight, tracking, bulk orders, government deliveries, or special delivery requirements, contact:

NMH Tech, Inc.
7911 Fort Hunt Rd
Alexandria, VA 22308-1205
United States

Phone: 571-485-8682
Email: sales@nmhshop.com

B2B Technology. Essential Supplies. Complete Procurement Solutions.