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Home /Software & Cloud Solutions /Lenovo 2 Year Onsite Support (Add-On) 2 year(s)
LENOVO SERVICES 2 Year Onsite Support (Add-On) year(s) 5WS0V07076
LENOVO SERVICES

LENOVO SERVICES 2 Year Onsite Support (Add-On) year(s) 5WS0V07076

Availability: In Stock Mfr. Part#: 5WS0V07076
US$92.00 Save 1%
US$90.99 USD
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Prices shown in USD. Taxes, duties and freight are quoted separately. Call 571-485-8682 for volume pricing.

Product Details

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Product Specifications

Manufacturer LENOVO SERVICES
Manufacturer Part Number 5WS0V07076
Brand Name LENOVO SERVICES
Product Name Lenovo 2 Year Onsite Support (Add-On) 2 year(s)

Return Policy

  • 30-Day Returns: Eligible products may be returned within 30 calendar days of delivery.

  • RMA Required: Customers must obtain a Return Merchandise Authorization (RMA) from NMH Tech, Inc. before returning any product. Unauthorized returns may be refused.

  • Return Condition: Products must be unused, uninstalled, unaltered, and in resalable condition, with original packaging, accessories, manuals, labels, serial numbers, and documentation.

  • Restocking Fee: Approved standard returns are subject to a 20% restocking fee.

  • No Restocking Fee: The fee does not apply to verified defective products, incorrect products shipped by NMH Tech, or material product-description errors attributable to NMH Tech.

  • Return Shipping: Customers are responsible for return shipping, freight, insurance, and packaging costs unless the return is due to a verified NMH Tech error.

  • Original Shipping Charges: Original shipping, freight, handling, expedited delivery, and other service charges are generally nonrefundable.

  • Nonreturnable Products: Software, licenses, subscriptions, digital products, special/custom orders, configured products, clearance/final-sale items, opened consumables, and opened medical or hygiene-sensitive products are generally nonreturnable.

  • Damaged or Incomplete Returns: Returns that are used, damaged, incomplete, altered, or missing original packaging or accessories may be refused or receive a reduced refund.

  • Defective Products: Defective products should be reported promptly. Troubleshooting, photographs, serial numbers, or manufacturer information may be required before approval.

  • Manufacturer Warranty: Certain defective products may be handled directly through the applicable manufacturer or authorized warranty provider.

  • Refunds: Approved refunds are issued after the returned product is received, inspected, and accepted, generally to the original payment method.

  • Proof of Purchase: A valid proof of purchase and approved RMA information must accompany all returns.

  • Terms: This Return Policy should be read together with the NMH Tech, Inc. Terms & Conditions. In case of conflict, the applicable Terms & Conditions will control.

Shipping Details

  • Standard Shipping: In-stock orders are generally delivered within 5 business days after order acceptance and payment verification.

  • Order Cutoff: Daily cutoff time is 4:00 PM Eastern Time (ET), Monday through Friday, excluding holidays.

  • Overnight Shipping: Eligible in-stock Overnight orders placed before 4:00 PM ET generally ship the same business day.

  • After Cutoff: Expedited orders received after 4:00 PM ET will generally ship the next business day.

  • Availability: Shipping times are subject to product availability, payment clearance, order verification, warehouse processing, and carrier availability.

  • Weekends & Holidays: Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

  • Shipping Charges: Shipping, freight, handling, insurance, and special-delivery charges may apply unless otherwise stated.

  • Tracking: Tracking information will be provided when available after shipment.

  • Backorders: Backordered, special-order, configured, or manufacturer-restricted products may require additional delivery time.

  • Split Shipments: Products may ship separately from different warehouses or distribution locations.

  • Carrier Delays: NMH Tech, Inc. is not responsible for carrier, weather, supply-chain, or other delays outside our reasonable control.

  • Shipping Address: Customers are responsible for providing complete and accurate delivery information. Address correction, redelivery, or refused-delivery charges may apply.

  • Damage & Shortages: Shipping damage, shortages, missing cartons, or incorrect products should be reported within 5 business days of delivery.

  • Delivery Dates: Delivery dates are estimates unless specifically guaranteed in writing by NMH Tech, Inc.

  • Terms: This Shipping Policy should be read together with the NMH Tech, Inc. Terms & Conditions. In case of conflict, the applicable Terms & Conditions or written order confirmation will control.

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